TERMS & CONDITIONS
These Terms govern your use of this service (this Site), and any other Agreement relating to or legal relationship with owner in a legally binding manner. Words starting in capital letters are defined in the respective specific section of this document.
You should read this document carefully.
This Site is provided by:
Rua da Alemanha, Lote 51, Elvas 7350-478 Elvas – Portugal
Owner’s contact email: crossbaum@crossbaum.com
What the User should know immediately
The right of cancellation applies only to European Consumers. The right of withdrawal, also called “right of cancellation” in the UK, is always called the “right of cancellation” in this document.
Please note that some provisions of these Terms may apply only to certain categories of Users. In particular, certain provisions may apply only to Consumers or those Users who do not qualify as Consumers. These limitations are always explicitly mentioned within each affected clause. In the absence of such mention, the clauses shall apply to all Users.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section will generally apply when using this Site.
Unique or additional conditions of use or access may apply in specific scenarios and in these cases will be additionally indicated in this document.
By using this Site, Users confirm that they meet the following requirements:
There are no restrictions for Users in terms of being Consumers or Business Users;
Account registration
To use the Service, Users must register or create a User account, providing all requested data or information in a complete and accurate manner.
The omission to do so will lead to the unavailability of the Service.
Users will be responsible for keeping their authentication data confidential and secure. For this reason, Users will also be required to choose passwords that meet the highest standards of force allowed by this Site.
By registering, Users agree to be fully responsible for all activities that occur under their Username and password.
Users will be obliged, immediately and unequivocally, to inform the Owner through the contact details indicated in this document, if they believe that their personal information, including but not limited to User accounts, access data or personal data, has been breached, improperly disclosed or stolen.
Conditions for Registering Accounts
The Registration of User Accounts on this service (this Site) will be subject to the conditions set forth below. By registering, Users agree to meet these conditions.
Accounts registered by “robots” or any other automated method will not be allowed.
Unless otherwise specified, each User must register only one account.
Unless expressly permitted, a User account may not be shared with others.
Deactivating accounts
Users may deactivate their account and stop using the Service at any time by doing the following:
Contacting the Owner directly in the contact details provided in this document.
Suspension and deletion of accounts
Owner reserves the right, in its sole discretion, to suspend or delete, at any time and without notice, User accounts that are deemed inappropriate, offensive or in disagreement with these Terms.
The suspension or exclusion of User accounts will not entitle Users to any claim for compensation, damages or refunds.
The suspension or deletion of accounts due to causes attributable to you will not exempt you from paying any applicable fees or amounts.
Content made available by this Site
Unless otherwise specified or made clearly recognizable, all content made available by this Site will be owned and provided by owner or its licensors.
Owner will make best efforts to ensure that the content provided by this Site will not violate any applicable legal provisions or rights of third parties. However, it may not always be possible to achieve this result.
In such cases, without prejudice to any legal prerogative of Users to seek their Rights, Users are strongly asked to communicate associated complaints using the contact details provided in this document.
Rights related to content on this service (this Site)
The Owner retains and reserves all intellectual property rights for such content.
Therefore, Users may not use such content in any manner that is not necessary or implied in the proper use of the Service.
In particular, among other things, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content made available by this Site, or allow third parties to do so through the User or his device, even without the User’s knowledge.
Where expressly stated on this service (this Site), the User may download, copy and/or share some content made available by this Site, only for his personal and non-commercial use, and provided that the copyright attributions and all other duties requested by the Owner are correctly implemented.
Any applicable copyright regulatory exception or limitation will remain unaffected.
Content provided by Users
Owner allows Users to upload, share or provide their own content to this Site.
By providing content to this Site, Users will be confirming that they are legally authorized to do so and that they are not violating any legal provisions and/or rights of third parties.
More information about acceptable content can be found in the section of these Terms detailing acceptable uses.
Rights related to content provided by Users
Users acknowledge and accept that by providing their own content on this service (this Site), they will be granting owner the non-exclusive, fully charged and royalty-free right to process such content, only for the operation and maintenance of this service (this Site), as required in a contract.
To the extent permitted by applicable law, Users waive any moral rights related to the content they provide to this Site.
Users acknowledge, accept and confirm that all content they provide through this service (this Site) will be made available in accordance with the same general conditions provided for content made available by this Site.
Responsibility for the content provided
Users will be solely responsible for the content they upload, post, share or provide through this Service (this Site). Users acknowledge and accept that owner does not filter or moderate such content.
However, the Owner reserves the right to remove, delete, block or rectify such content, in his/her sole discretion, and, without notice, deny the User who uploaded the content sums access to this Site:
if any claim is received based on such content;
if a notice of intellectual property rights infringement is received;
by order of public authority; or
when the Owner is informed that the content, while accessible via this Site, may pose a risk to Users, third parties and/or the availability of the Service.
The removal, deletion, blocking or rectification of content will not entitle Users who have provided such content or who are responsible for them to any claims for compensation, damages or refunds.
Users agree to exempt the Owner from liability for any claim made and/or injury suffered as a result of the content they have provided to this Site or through it.
Access to external resources
Through this service (this Site), Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such features and is therefore not responsible for their content and availability.
The conditions applicable to any resources provided by third parties, including those applicable to any content rights, will result from the terms and conditions of each of these third parties or, in their absence, applicable law.
Acceptable use
This Site and the Service may only be used within the scope for which they are provided in accordance with these Terms and applicable law.
Users will be solely responsible for ensuring that by using this Site and/or the Service, they will not be in violation of any applicable laws, regulations or rights of third parties.
Therefore, owner reserves the right to take any appropriate action to protect his or her legitimate interests, including denying Users access to this Site or the Service, terminating contracts, reporting any unlawful conduct committed through this Service (this Site) or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users become involved or suspected that they are involved in any of the following activities:
violation of laws, regulations and/or these Terms;
violation of any rights of third parties;
considerable damage to the owner’s legitimate interests;
offense to the Owner or any third party.
TERMS AND CONDITIONS OF SALE
Paid products
Some of the Products provided via this Site, as part of the Service, are provided for payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the specific sections of this service (this Site).
To purchase Products, you must register or authenticate on this service (this Site).
Product description
Prices, descriptions or availability of Products are described in the respective sections of this service (this Site) and are subject to change without notice.
Although the Products on this Service (this Site) are presented as accurately as possible, representation on this Service (this Site) through any means (including, as applicable, graphic materials, images, colors, sounds) will be for reference purposes only and will not imply any warranty as to the characteristics of the Purchased Product.
The characteristics of the Chosen Product will be described during the purchase process.
Purchase process
Any action taken from choosing a Product to ordering is part of the purchase process.
The purchase process includes these steps:
Users must choose the desired Product and check their purchase selection.
After analyzing the information displayed in the purchase selection, Users can place the order by sending it.
Sending the order
When you submit a request, the following will apply:
Sending an order signs the contract and generates for the User the obligation to pay the price, taxes and other possible fees and expenses, as specified on the order page.
If the Purchased Product requires active entry from the User, such as the provision of personal information or data, specifications or special wishes, the sending of the order creates an obligation for the User to act accordingly.
Upon submission of the request, Users will receive a receipt confirming that the request has been received.
All notifications related to the described purchase process must be sent to the email address provided by the User for these purposes.
Prices
Users will be informed during the purchase process and prior to sending the order of any fees, taxes and expenses (including, if any, delivery charges) that will be charged.
Prices on this service (this Site) will be displayed:
including all applicable fees, taxes and expenses;
Offers and discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any of these offers or discounts will always be subject to the eligibility criteria and the terms and conditions set out in the corresponding section of this service (this Site).
Offers and discounts will always be granted at the owner’s sole discretion.
Repeated or recurring offers or discounts will not generate any ownership or right that Users may charge in the future.
Depending on the case, discounts or offers will only be valid for a limited time or while stocks last. If an offer or discount has a time limitation, the time indications refer to the Owner’s time zone as indicated in the Owner’s location data in this document, unless otherwise specified.
Coupons
Offers or discounts may be based on Coupons
If there is a breach of the conditions applicable to the Coupons, the Owner may legitimately refuse to comply with his contractual obligations and expressly reserves the right to take the appropriate legal measures to protect his rights and interests.
Notwithstanding the provisions below, any additional or divergent rules applicable to the use of the Coupon, displayed on the corresponding information page or on the Coupon itself, shall always prevail.
Unless otherwise stated, these rules will apply to the use of Coupons:
Each Coupon is valid only when used in the manner and within the time limit specified on the website and/or coupon;
A Coupon can only be applied in its entirety, in the real time of purchase – partial use is not allowed;
Unless otherwise stated, one-time coupons may be used only once per purchase and so may apply only once, even in cases involving installment purchases;
A Coupon cannot be applied cumulatively;
The Coupon must be redeemed exclusively within the time limit specified in the offer. After this period, the Coupon will automatically expire, preventing any possibility for the User to claim their rights, including a refund;
The User will not be entitled to any credit/reimbursement/refund if there is a difference between the coupon amount and the amount redeemed;
The Coupon is intended for non-commercial use only. Any form of reproduction, forgery and marketing of the Coupon is strictly prohibited, along with any illegal activity related to the purchase and/or use of the Coupon.
Payment methods
Information related to accepted payment methods will be made available during the purchase process.
Some payment methods may only be available for additional conditions or fees. In such cases, the respective information may be found in the specific section of this service (this Site).
All payments will be processed independently through third-party services. Therefore, this Site does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.
If, through the available methods, the payment fails or is refused by the payment service provider, the Owner shall have no obligation to fulfill the purchase order. Any possible expense or fee arising from the failure or refusal of payment will be aroused by the User.
Commitments for future payments by PayPal
If Users authorize the resource of the PayPal that allows future purchases, this Site will store an identification code linked to the account in the PayPal of Users. This will authorize this Site to automatically process payments on future purchases or recurring installments of past purchases.
This authorization may be revoked at any time, either by contacting the Owner or by changing the User settings offered by the PayPal.
Retention of ownership over the Product
Until payment of the total purchase amount is received by the Owner, any Ordered Products will not become the property of the User.
Delivery
Deliveries will be made at the address indicated by the User and in the manner specified in the order summary.
At the time of delivery, Users shall verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Users may refuse to accept the package if it is visibly damaged.
Products will be delivered to the countries or territories specified in the respective section of this service (this Site).
Delivery times are specified in this service (this Site) or during the purchase process.
Unless otherwise specified on this service (this Site) or agreed with Users, the Products must be delivered within thirty (30) days of purchase.
Delivery failure
The Owner shall not be liable for errors in delivery due to inaccurate or incomplete information in the execution of the purchase order by the User, nor for any damage or delay after delivery to the carrier if it was provided by the User.
If the products are not received or collected at the specified time or within the specified time frame, the products will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to take the next actions.
Unless otherwise agreed, any delivery attempt from the second will be on your account.
User Rights
Right of cancellation
Unless there are exceptions, you may be entitled to terminate the contract within the period specified below (usually 14 days), for any reason and without justification. Users will be able to learn more about the cancellation conditions in this section.
To whom the right of cancellation applies
Unless an applicable exception is mentioned below, Users who are European Consumers have a legal right to cancel under EU law to terminate online contracts (distance contracts) within the specified period applicable to their case for any reason and without justification.
Users who do not fit this condition will not be able to benefit from the rights described in this section.
Exercise of the right of cancellation
In order to exercise their right of cancellation, Users must send the Owner an unequivocal statement of their intention to terminate the contract.
For this purpose, Users may use the termination template form, available in the “definitions” section of this document. However, Users will be free to express their intention to terminate the contract by making an unequivocal, otherwise appropriate statement. In order to meet the period within which they may exercise such right, Users must send the notice of cancellation before the cancellation period expires.
When does the cancellation period expire?
With respect to the purchase of products, the cancellation period expires 14 days after the day on which the User or third party – other than the carrier and designated by the User – acquires physical possession of the products.
With regard to the purchase of several products ordered together, but delivered separately, or in the case of purchase of a single product, consisting of several batches or parts delivered separately, the cancellation period expires 14 days after the day on which the User or third party – other than the carrier and designated by the User – acquires physical possession of the last product, lot or part.
Effects of cancellation
Users who correctly terminate a contract will be reimbursed by owner for all payments made to owner, including, if any, those on delivery charges.
However, any additional expenses resulting from choosing a specific delivery method that does not saddle the least expensive standard delivery type offered by owner will not be refunded.
Such refund shall be made without undue delay and, in no event, in more than 14 days from the day the Owner was informed of the User’s decision to terminate the contract. Unless otherwise agreed with you, refunds will be made using the same means of payment used to process the initial transaction. In any event, you will not bear any expenses or fees arising from the refund.
… in the purchase of physical products
Unless the Owner has offered to collect the products, Users shall send the products or deliver them to the Owner, or to a person authorized by the Owner to receive the products without undue delay and, in any event, within 14 days of the day on which his decision to terminate the contract was communicated.
The deadline will be met if the products are delivered to the carrier, or otherwise returned as indicated above, before the expiration of the 14-day period to return the products. The refund may be withheld until the receipt of the products, or until the Users have provided proof that they have returned the products, whichever occurs earlier.
Users will be responsible for any decreased value of the products, resulting from the handling of the products outside of what is necessary to establish their nature, characteristics, and operation.
The expenses to return the products will be borne by the User.
Legal product compliance guarantee
According to EU law, for a minimum period of 2 years after delivery, merchants ensure compliance of the products they sell. This means that merchants must ensure that the products purchased have the promised quality, or the quality that can reasonably be expected, functionality or features for at least two years after they are delivered to the buyer.
When Users qualify as European Consumers, the legal guarantee of product compliance will apply to items available on this service (this Site) in accordance with the laws of the country of their habitual residence.
The national laws of the country may grant these Users broader rights.
Consumers who do not qualify as Europeans may benefit from the rights to the legal guarantee of conformity in accordance with the laws of the country of their habitual residence.
Lidei, indemnification and disclaimer
Users in the EU
Indemnity and disclaimer
You agree to indemnify and disclaim owner and its subsidiaries, affiliates, officers, directors, agents, allied brands, partners and employees against any action or demand – including but not limited to attorneys’ fees and expenses – suffered by any third party, due to or in connection with any misuse or as a result of the Service, violation of these Terms, violation of any third party rights or legal provision by you or your affiliates, officers, directors, agents, allied brands, partners and employees, to the extent permitted by applicable law.
Limitation of liability
Unless expressly informed otherwise, and without prejudice to applicable legal provisions of product liability, Users shall not be entitled to claim damages against the Owner (or any natural or legal person acting on their behalf).
This does not apply to damage to life, health or physical integrity, damages arising from the violation of an essential contractual obligation, such as an obligation strictly necessary to achieve the purpose of the contract, and/or damages arising from intentional or culpable conduct, provided that this Site has been appropriately and correctly used by you.
Unless the damage was caused by intentional or culpable conduct, or affects life, health or physical integrity, the Owner shall be liable only to the limit to which the damages are typical and foreseeable at the time the contract was signed.
Australian users
Limitation of liability
Nothing in these Terms excludes, restricts, or modifies any security, right, warranty or solution that you may have in the form of the Competition and Consumer Act 2010 (Cth) or any similar state and territorial legislation that cannot be excluded, restricted or modified (unavailable right). To the fullest extent permitted by law, our liability to you, including liability for the breach of an unavailable right and liability that is not otherwise excluded in accordance with these Terms of Use, will be limited, in owner’s sole discretion, to the re-execution of the services or payment of the cost of having the services rendered again.
US users
Limitation of Warranties
This Site is provided strictly “as is” and “as is available”. Use of the Service is at your own risk. To the fullest extent permitted by applicable law, owner expressly excludes all conditions, representations and warranties – whether express, implied, legal or otherwise, including but not limited to any implied warranty of merchantability, fitness for a particular purpose or non-infringement of third-party rights. No advice or information, whether oral or in writing, obtained by the Owner’s User or through the Service, will generate any warranty that is not expressed herein.
Without limiting the above provisions, Owner, its subsidiaries, affiliates, licensors, directors, officers, agents, allied brands, partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service will meet the requirements of the Users; that the Service will be available at a certain time or place, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service will be downloaded at the users’ own risk and Users will be solely responsible for any damage to their computer system or mobile device, or loss of data resulting from users’ downloading or use of the Service.
The Owner does not warrant, endorse, attest to or assume responsibility for any product or service advertised or offered by third parties through the Service or link to another website or service, and the Owner shall not be a party or in any way monitor any transaction between Users and third parties suppliers of products or services.
The Service may become inaccessible or may not function properly with users’ web browser, mobile device and/or operating system. Owner shall not be liable for any actual or perceived damage arising from the contents, operation, or use of this Service.
Federal law, some states, and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to some Users. This Agreement grants Users specific legal rights and Users may also have other rights that vary from state to state. The exceptions and exclusions provided for in this agreement shall not apply to the limit prohibited by applicable law.
Limitations of liability
To the fullest extent permitted by applicable law, under no circumstances shall Owner and its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees be responsible for
any indirect, incidental, special, consequential or punitive or exemplary damages, including, without the other, lost profits, loss of credibility, use, data or other intangible losses arising out of or related to the use or inability to use the Service; and any damages, losses or injuries resulting from hacking, tampering or otherwise unauthorized access or use of your Service or account or the information contained therein;
any errors, misconceptions or in other words of content;
personal injury or property damage of any kind arising from your access to or use of the Services;
any unauthorized access or use of Owner’s protected servers and/or any personal information stored therein;
interruption or cessation of transmission or service;
any bugs, viruses, trojanhorses or the like that may be transmitted to or through the Service;
any errors or omissions of any content or for any loss or damage suffered as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or
defamatory, offensive or illegal conduct of any User or third party. In no event shall Owner, and its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees be liable for any claims, processes, liabilities, obligations, losses, losses or costs in an amount exceeding the amount paid by the User to the Owner in the form of this instrument in the preceding 12 months, or in the duration of this Agreement between owner and user, whichis smaller.
This limitation section of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability is based on contract, tort, negligence, objective liability, or otherwise, even if the Owner has been informed of the possibility of such injury.
*Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Terms grant you specific legal rights and you may also have other rights, which vary from jurisdiction to jurisdiction. The exceptions, exclusions and limitations of liability provided for in these Terms shall not apply to the limit prohibited by applicable law.
Indemnity and disclaimer
You agree to defend, indemnify and hold the Owner, its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees against any claims or demands, claims, obligations, losses, liabilities, costs or debts and expenses, including, but not limited to, attorneys’ fees and expenses arising from your use and access to the Service, including any data or content transmitted or received by you;
violation of these Terms by you, including, for example, your violation of the statements and warranties set out in these Terms;
your violation of any third party rights, including but not including any right to privacy or intellectual property rights;
violation by the User of any law, rule or legal regulation;
any content that is submitted by your account, including third party access with your unique Username, password or other security measure, if applicable, including, for example, misleading, false or inaccurate information;
intentional misconduct on the part of the User; or violation of any legal provision by the User or its affiliates, directors, officers, agents, allied brands, partners, suppliers and employees, to the extent permitted by applicable law.
General provisions
No waiver
If the Owner does not impose any right or provision provided for in these Terms, this shall not constitute a waiver of such right or provision. No waiver herein shall be deemed a future or continuing waiver of such term or other terms.
Interruption of services
In order to ensure the best possible level of service, the Owner reserves the right to discontinue the Service for the purpose of maintenance, system updates or any other changes, informing users appropriately.
Within the limits of the law, the Owner may also decide to suspend or terminate the Service as a whole. If the Service is terminated, the Owner will cooperate with Users to allow them to recover Personal Data or information in accordance with applicable law.
In addition, the Service may not be available for reasons beyond the owner’s reasonable control, such as “force-in-force” events (e.g., labor actions, infrastructure breakdowns, power outages, etc.).
Resale of the Service
Users may not reproduce, duplicate, copy, sell, resell or exploit any part of this service (this Site) or its Service without the prior written permission of the Owner, either directly or through a legitimate resale program.
Privacy Policy
In order to learn more about the use of your Personal Data, Users may consult the privacy policy of this service (this Site).
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights such as copyright, trademark rights, patent rights and design rights related to this Site will be the exclusive property of the Owner or its licensors and shall be subject to the protection guaranteed by applicable international laws or treaties relating to intellectual property.
All trademarks – nominal or figurative – and all other trademarks, trade names, service marks, logos, illustrations, images, or symbols that appear associated with this Site will and will remain the exclusive property of the Owner or its licensors and shall be subject to the protection guaranteed by applicable international laws or treaties relating to intellectual property.
Changes to these terms
The Owner reserves the right to change or otherwise modify these Terms at any time. In such cases, the Owner will adequately inform the User of these changes.
Such changes will only affect future relationships with you.
Continued use of the Service will imply acceptance of the Revised Terms by you. If Users do not wish to be bound by the changes, they should stop using the Service. Non-acceptance of the revised Terms may give either party the right to terminate the Agreement.
The applicable previous version will govern the relationship prior to your acceptance. You may obtain any previous version of the Owner.
If required by applicable law, the Owner will specify the date on which the modified Terms will take effect.
Assignment of the contract
The Owner reserves the right to transfer, assign, re-create or subcontract all rights or obligations set forth in these Terms, considering the legitimate interests of the User.
Provisions relating to changes to these Terms will apply in accordance with.
Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.
Contacts
All communications related to the use of this service (this Site) must be sent using the contact information provided in this document.
Independence of clauses
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the other provisions, which shall remain in full force and effect.
US users
Such invalid or unenforceable provision shall be construed, understood, and recast to the limit reasonably necessary to make it valid, enforceable and compatible with its original purpose.
These Terms constitute the entire Agreement between users and owner with respect to its subject matter and revoke all other communications, including but not only all prior agreements and agreements between the parties, with respect to their subject matter.
These Terms will be required to the fullest extent permitted by law.
Users in the EU
If any provision of these Terms is found to be void, invalid or unenforceable, the parties shall make their efforts to negotiate, in a friendly manner, valid and enforceable provisions, thereby replacing the null, invalid, or unenforceable parties.
If this is not done, the null, invalid, or unenforceable provisions will be replaced by applicable legal provisions if permitted or declared in the form of applicable law.
Without prejudice to the foregoing, the nullity, invalidity, or inability to apply a particular provision of these Terms shall not void the entire Agreement unless the voided provisions are essential to the Agreement, or of such importance that the parties would not have signed the contract if they knew that the provision would not be valid, or in cases where the remaining provisions would become an unacceptable burden to either party.
Applicable law
These Terms shall be governed by the law of the place where the Owner is located, as provided in the respective section of these documents, without mention of conflicts of law principles.
Exception for European Consumers
However, regardless of the foregoing, if you qualify as a European Consumer and have your habitual residence in a country where the law provides for a higher standard of consumer protection, these higher standards will prevail.
Jurisdiction albeit
The exclusive jurisdiction to decide on any dispute arising out of or associated with these Terms shall be the judgments of the place where the Owner is located, as provided in the respective section of this document.
Exception for European Consumers
The above provision does not apply to any Users who qualify as European Consumers, or to Consumers who are in Switzerland, Norway, or Iceland.
Conflict resolution
Friendly conflict resolution
Users may submit any conflicts to the Owner, who will attempt to resolve them amicably.
Although users’ right to take legal action is never affected, in the event of any controversy regarding the use of this Service (this Site) or the Service, Users are strongly asked to contact the Owner using the contact details provided herein.
You may send your complaint, including a brief description and, if applicable, the details of your order, purchase, or account, to the Owner’s email address specified in this document.
The Owner will process the claim without undue delay and within 21 days of its receipt.
Online Dispute Resolution for Consumers
The European Commission has established an online platform for alternative conflict resolution, which provides an out-of-court method for resolving any conflict arising out of and relating to online sales and service contracts.
Therefore, any European Consumer may use this platform to resolve any conflict arising from contracts that have been signed online. The platform is available at the following link.
Legal definitions and references
This Site (or this Application)
The property that allows the provision of the Service.
Contract
Any contractual or legally binding relationship between the Owner and the User, governed by these Terms.
Commercial User
Any User who does not qualify himself as a Consumer.
Coupon
Any code or voucher printed or in electronic format, that allows the User to purchase the Product at a discount in price.
European (or Europe)
It applies when a User is physically present or has registered in the EU, regardless of nationality.
Example of cancellation form
Towards:
Rua da Alemanha, Lote 51, Elvas 7350-478 Elvas – Portugal
Owner’s contact email: crossbaum@crossbaum.com
We hereby inform you that we are terminating our contract to sell the following products/services:
_________ (enter a description of the products/services that are subject to their termination)
Request made in_____________________________________________ (enter the date)
Received in_____________________________________________ (enter date)
Name of the consumer(s)___
Address of the consumer(s)___
Data_____________________________________________
(Subscribe if this form is sent printed)
Owner (or Nodes)
Indicates the natural or legal person who provides this Site and/or provides the Service to Users.
Product
A good or service available for purchase through this service (this Site), such as objects, digital files, software, scheduling services, etc.
The sale of Products may be part of the Service as defined above.
Service
The service provided by this Site as described in these Terms and this service (this Site).
Terms
All provisions applicable to the use of this Service (this Site) and/or the Service as described herein, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural or legal person who is using this Site.
Consumer
Any User qualified as a natural person who accesses products or services for personal use, or more generally, act for purposes other than his trade, company, branch or profession.
